Question & Answers

Yes, you do. However, photos are required upon arrival Vietnam’s airports only, so please remember to bring at least 2 photos of standard passport size (04*06 cm). 

Note: If you do not have time to prepare those photos before your departure, you can also get them taken at a Vietnamese airport for 2 USD or less per photo.

In most cases, a passport scan is not required for an online visa application. However, if the Immigration office wishes to verify the information you provide, you are required to send them a scan copy of your passport. In such cases, we will notify you by email immediately.

A colored scanned copy of the approval letter will be sent to you by email, so please make sure that you have provided us with the correct email address.

You can also request a copy by fax. In this case, please provide us with your fax number and email it to cliens@visatovietnam.net.vn

Note: the approval letter is in PDF format, so please make sure you have the latest version of Adobe Acrobat reader in order to open the file.

Normally, the approval letter is processed and emailed you within two (2) to three (03) business days (excluding Saturday, Sunday and National Holidays). In urgent cases, you are able to have the approval letter within the time frame below.

* Same Day Processing (Working day): If you submit your application and pay the fee before 12.00 PM Vietnam time on a Working day (Monday Friday), we will send you the letter of approval by 18:00 PM on the same working day.

* Next Day Processing (Working day): If you submit your application and pay the fee before 12.00 PM Vietnam time on a Working day (Monday Friday), we will send you the letter of approval by 18:00 PM on the following (next) working day.
Note: The above processing time does not apply for Friday afternoon (after 12.00 PM) + Saturday and Sunday. Please consider the time difference between Vietnam and your country. For current Vietnam time, please click here.

**** Note: the visa counter at Vietnam airport is 24/7 open so if you already have the approval letter, you can still pick up your visa at Vietnam airport on weekend.

*** 3 month visa: for 3 month visa approval letter, it may take up to 5 working days.

Please review carefully your visa application booking again, then roll down and choose the payment method you want to charge, so your booking are successful now. We will contact you for necessary situations. Thank you!

The “Visa approval letter” is a document (approved by the Immigration Office) that allows you to enter and exit Vietnam for a given time period. With the approval letter, you can pick up your visa upon arrival at one of the three international airports in Vietnam (Hanoi, Ho Chi Minh City, Nha Trang City Cam Ranh Airport and Da Nang).

Note 1: Normally, visa approval letter is usually issued in group and therefore, you may find your name and other information in the same letter as other people. if you want a private letter, please email us at client@visatovietnam.net.vn. The process of getting a private letter of approval may take 2 3 working days.

Note 2: The letter of approval can not be amended once it is issued, you are required to apply for a new letter in case you wish to update your information.