Please read these Terms of Use before using Visatovietnam.net.vn service(s).
In these Terms of Use, “we, our, us” refers to Visatovietnam.net.vn belonging to Hello Vietnam TSTC
By using Visatovietnam.net.vn service(s), you express your unconditional agreement with the Terms & Conditions in this document, and to follow these terms and any applicable regulations and laws. If you do not agree with the terms stated in this agreement or are dissatisfied with the site, please contact Hello Vietnam TSTC via the email address at the end of these Terms & Conditions. Your failure to follow these Terms & Conditions may result in legal action, suspension, or termination of your access to this site without notice. Visatovietnam.net.vn reserves the right to change the Terms & Conditions without prior notice.
I. For Vietnam Visa on Arrival Service
1. Visa on Arrival (VOA)
Visa On Arrival (VOA) is the Vietnam Visa issued by The Vietnam Immigration Department, granted to you upon your arrival at Vietnam International Airports. Different from other countries, the process of obtaining a VOA in Vietnam is divided into 03 stages:
Stage 1: You apply for the Visa Approval Letter online through www.Vietnam-visa.com, pay the Service Fee and wait for us to process your Visa Approval Letter (AL)
Stage 2: Once processed, you will receive the Visa Approval Letter via your email address.
Stage 3: When you arrive at an international airport in Vietnam, you need your Visa Approval Letter, your Passport, a completed Vietnam Visa Application form with two passport size photos, and the Stamping Fee for immigration to stamp a visa into your passport.
The Visa On Arrival is only applicable for your entry into Vietnam through one of our international airports. Therefore, by applying for your Vietnam Visa On Arrival through Vietnam-Visa.com, you agree to enter Vietnam via our International Airport(s) and proceed with the above 3 stages. By submitting your application form, you certify that the information you provide is genuine, correct and lawful to Vietnam Immigration Laws. Any misleading information provided by you is subject to Vietnam Immigration Laws.
2. Visa Approval Letter (AL)
The Visa Approval Letter is an official letter issued by the Vietnam Immigration Department that allows you to obtain a Vietnam Visa upon your arrival at one of Vietnam’s International Airports. Without this approval letter, you cannot get your Vietnam Visa On Arrival.
Note:
The Approval Letter is required to present at your departure airport before you taking your flight to Vietnam.
The Vietnam Immigration Department reserves the rights to adjust the visa approval letter format (including, but not limited to, shortening applicants’ names of more than 30 letters, changing arrival airports). Such approval letter is legally accepted. You are highly recommended to immediately contact us via +84942025529 if you have any trouble with it.
3. Processing time
Once your payment has been received, visatovietnam.net.vn system will email payment confirmation, and then you will receive another email, “The Processing Notification”, informing you that the processing of your application has commenced.
The processing of the application depends on the processing type that you applied for; it includes normal processing (4 working days), urgent processing (2 working day) and super urgent processing (2 or 4 working hours).
Note:
Processing time is subject to Vietnam-Visa’s Business hours which are 8:15am to 17:30pm (GMT+7) Monday to Friday; and also based on the processing times of the Vietnam Immigration Department, which is normally 8.00am to 10.30am and from 13.30pm to 15.00pm (GMT+7) Monday to Friday. Processing time is also subject to Vietnam National Public Holidays.
The Vietnam Immigration Department may delay and/or deny the visa processing without any explanation. visatovietnam.net.vn has no responsibility for any delay, cancellation, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delay or denial.
In special cases, additional documents or confirmation of details may be required and processing time may be longer than usual. In such cases, we will inform you by email.
4. Fees
By sending your Visa Application to Visatovietnam.net.vn, you agree to pay all fees relating to Vietnam Visa On Arrival which includes Service fee and Stamping fee.
Service fee:
The Service Fee is charged by visatovietnam.net.vn to apply for your Approval Letter from the Vietnam Immigration Department. The fee is collected fully before we commence processing your application.
The successful payment of the service fee will be confirmed via a “Notification of Successful Payment” email. We are not responsible for any situations that arise due to unsuccessful payment.
Any additional charges associated with your Bank or Financial Institution(s) that occur during the payment process are accounted to you and your account regardless what your payment method is.
Stamping fee:
The Stamping Fee is charged by the Vietnam Immigration Department to complete your Visa On Arrival application and get your visa stamped onto your passport.
The fee is paid in cash (USD is highly recommended) directly to the Immigration Officer at Vietnam International Airport(s) on your arrival. Vietnam-visa.com is not responsible for any exceeding amounts result from inaccurate exchange rate when you pay in other currencies.
You are also supposed to pay all additional fees if you wish to modify/correct any personal information in your Visa Approval Letter which was issued by Vietnam Immigration Department upon your arrival.
5. Cancellation & Refund Policy
visatovietnam.net.vn reserves the right to decline to process your visa application for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances. In such cases, a full refund of the Service Fee will be given.
For any reason you wish to cancel your application before you make your payment of the Service Fee, you can do so without any charge and penalty even in case you do not inform us.
For any reason you wish to cancel your application before we start to process the service, you can do so without any charge or penalty applied. If so, it is required to send an official cancellation request in written format (email/letter) to visatovietnam.net.vn before our “Processing Notification” email being sent to your registered email address. In such a case, a full refund will be given.
For any reason you wish to cancel your application after the “Processing Notification” email being sent to your registered email address via our system, no refund will be given and the service will be completed automatically.
No refund will be given once your Visa Approval Letter was approved by the Vietnam Immigration Department and was delivered to you via your registered email address/phone number.
In case you cannot receive your Visa Approval Letter on time for any reasons as confirmed by us via the “Processing Notification”, please immediately contact us via email visasupport@helloviettravel.com or through our hotline at +84942025529 Failure to do so also results in no refund.
We are not responsible for any loss/delay caused by technical errors; wrong email address or information provided by applicant without noticing us in advance.
No cancellation and no refund will be made in case you decline to get your Visa Approval Letter containing incorrect details caused by your mistakes. We strongly recommend you to check your Visa Approval Letter against your passport and personal information right after receiving and before your flight.
The Service Fee will be refunded fully if your Visa application is declined by the Vietnam Immigration Department unless such decline is due to your fault (your failure to inform us of any of your conviction by Immigration Office).
Should there is any mistake(s) created by visatovietnam.net.vn on your Approval Letter during the issuing process and you inform us at least 01 working day before your arrival date, Vietnam-Visa shall re-obtain a new Approval Letter following your original application details for you without any surcharge(s) and refund 100% of the Service Fee of your application. In addition to that, we commit to provide a One Month Single Entry Vietnam Visa-On-Arrival for one applicant of your next application without the Service Fee applied or a free of charge Transport Transfer on your departure at the end of your trip.
For any reason, if you cancel/delay/change any details of your trip to Vietnam including but no limited as your routines, your staying duration, date of arrival/departure, method of entrant to how the issued Visa Approval Letter is no longer applicable for your new plan, no cancellation and no refund will be given. In this case, it is suggested to apply a new visa application with a new Service Fee applied respectively to our quoted fee(s).
The refund will be made on every Tuesday. In case it falls on our recognized public holidays (Tet, Independence Day, etc.), the refund will be made in the following working day. However, it may take you from 7 – 10 working days to receive your money, depending on your Bank/Financial Institution’s working process. Any fee charged by your Bank or Financial Institution associated with the refund shall be on your account, regardless what payment method you have used. Vietnam-Visa.com shall be responsible for the fees charged by our Bank/Financial Institution for the refund.
II. Airport Services
1. Arrival services
Our arrival services are designed to assist you to complete the entry or connection procedure at Vietnam airport quickly and easily, and also to escort you to your city/destination in the city center on a private car by a good English-speaking driver.
2. Departure services
Those services are designed to ensure great experiences for your last moments in Vietnam. With those services, you will be taken to the Vietnam airport on time before your flight, assisted to do a quick check-in and have your luggage checked in by our staff at the airport.
3. Cancellation & refund policy
For any reasons, if you cancel your order on our extra services before you make your payment, you can do so without any charge and penalty even in case you do not inform us.
For any reasons, if you cancel your order details after your payment and you send us an Official Cancellation request in written form (Email/letter) at least 120 working hours prior to your registered landing time; a full refund of your service fee will be arranged without any charge and penalty.
We don’t accept any Cancellation request within 120 working hours prior to your registered landing time for any reasons. In such a case, no penalty is applied and no refund will be given.
For any reasons, if you change your order details after your payment and send us an Official Amendment request in written form (Email/letter) at least 36 working hours prior to your registered landing time, we will re-arrange the service(s) for you without any penalty or surcharges. Should you failed on requesting us following such conditions and that leads to the failure of our service delivery, no penalty is applied and no refund will be given.
Within 36 working hours prior to your registered landing time, we don’t accept your Amendment request for your personal reasons. Should there is any changes or delayed with your flight schedule due to external elements such as natural disasters/delayed by courier, it is required to inform us immediately and no later than 06 hours of your new landing time via our hotline at (+84)942025529 for our appropriate service adjustment. Should you failed on contacting us following such conditions and that leads to the failure of our service delivery, no penalty is applied and no refund will be given.
On your arrival date, for any reasons, you cannot receive the service(s) and you do not call our hotline (+84)942025529 within 02 hours since your landed time or not follow our Hotline’s instructions, no refund will be given.
A full refund of the service fee will be made if you cannot receive the service(s) due to our fault in these 02 following cases:
You cannot find our representative(s) at the arrival airport even though you call us at our hotline (+84)942025529 and follow our instruction.
You get no answer or no assistance upon contacting us within 02 hours since your landed time via our hotline when you cannot find our representative(s) at the arrival airport.
In addition to that, we commit to provide a Fast Track service for one applicant of your next application without any Service Fee applied or a free of charge Airport Transfer service on your departure at the end of your trip.
The refund will be made on every Tuesday. In case it falls on our recognized public holidays (Tet, Independence Day, etc.), the refund will be made in the following working day. However, it may take you from 7 – 10 working days to receive your money, depending on your Bank/Financial Institution’s working process. Any fee charged by your Bank or Financial Institution associated with the refund shall be on your account, regardless what payment method you have used. Vietnam-Visa.com shall be responsible for the fees charged by our Bank/Financial Institution for the refund.
III. Payment
For all of our services, we accept these 04 below payment methods (please check our Payment Guideline for more details):
Method 1: Pay by Credit Card, VISA Card, MasterCard, American Express, JCB, Diners Club… through www.OnePay.vn
Method 2: Pay through www.paypal.com using your credit card, please contacting us for detail information
Method 3: Bank transfer
You can make the payment directly to our bank account:
Account name: Dang Thi Hue
Account No.: 060014983395 (pay in VND)
Bank name: Sacombank (SCB)
Bank address: SCB– PGD Sai Gon
Swift Code: SGTTVNVX
After making your payment, please send us your receipt so that we can track your payment and process your visa approval letter per your request.
Method 4: Pay in cash at our office
Our office address: Vietnam Visa Support Department – Hello Vietnam Tourist Service Trading Construction Company Limited
28/3 Bui vien Pham Ngu Lao Ward Dist 1, HCMC
Regardless what your payment method is, any additional charges associated with your Bank or Financial Institution(s) that occurs during your payment process are accounted to you and your account. Vietnam-Visa.com is not responsible for any of such charges.
IV. Disclaimer
Due to reasons beyond Visatovietnam.net.vn control, we cannot guarantee that you will receive all confirmation and notification emails. These reasons might include; email failure, incorrect email address, emails going into your spam folder, etc. if you don’t receive any correspondence regarding your approval letter, you are required to contact our Support Team at least 2 days prior to your arrival date. Visatovietnam.net.vn will not be responsible for any loss or damage, this includes any request for a refund.
Applicants are responsible for checking the accuracy of the information in their approval letter. For any mistakes, applicants are required to contact us immediately for a correction, otherwise, the applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new approval letter. The process of getting a new letter of approval will take 1-2 working days, so it is recommended that applicants check the accuracy of the approval letter carefully as soon as it is received.
Vietnam visa approval letters are usually issued with other applicants names and details, therefore you may find your name, passport number and date of birth in the same letter as other people. If you prefer a private letter, just check the corresponding option in the second step of our booking form. Visatovietnam.net.vn is not accountable for any issues regarding an applicant’s personal details arising from a group approval letter.
V. Privacy
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.
Communications: By using this site and our services you give Visatovietnam.net.vn your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.
VI. Security
You are responsible for maintaining the confidentiality of your User ID (login) and password on Visatovietnam.net.vn. You are responsible for all usage of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized usage of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.
VII. Entire Agreement
This agreement along with the Privacy Statement constitutes the entire agreement between you and Visatovietnam.net.vn and supersedes any and all prior agreements, statements or representations regarding Visatovietnam.net.vn. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision nor of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Vietnam.
Contact us
If you have any questions about our Terms & Conditions, please contact us at visasupport@helloviettravel.com. You may also reach us by post or in person at Hello Vietnam Tourist Service Trading Construction Company Limited ., 23rd floor, 28/3 Bui vien Pham Ngu Lao Ward Dist 1, HCMC, Vietnam.
